Position Title: Customer Service Representative (CSR)
Accountable To: Customer Service Supervisor
Primary Objective: To provide an exceptional experience to ensure the trust and success of Troyer’s customers, employees, vendors, and community.
ESSENTIAL JOB FUNCTIONS:
1. Customer Service
a. Respond quickly and effectively to calls and requests from Troyer’s customers
b. In person customer service contact
c. Deliver knowledgeable product advice/information
d. Provide logistical information on late trucks, shortages and out-of-stocks
e. Notify affected customers in the event of product recalls
f. Coordinate Special Delivery Runs
g. Communication of marketing events
h. Create contracts as needed
2. Inside Sales
a. Maintain and manage a daily sales call list
b. Take and ship accurate orders (items and prices)
c. Inside Sales Telemarketing Blitz
d. Short-dated and discontinued items sales
e. Enter credit memos & write pick-ups
f. Maintain accurate customer data in NAV
g. Bilingual in Spanish and English (speak and write)
3. Sales (DSR) Support
a. Mail to DSRs daily via Troyer’s truck: Order Guides, Booking Events, Mailbox.
b. Requests for Point of Sale materials
c. Vacation (PTO) coverage
d. Coordinate sample requests
4. Other Duties as Requested
a. Offsite bank transactions
b. Offsite post office transactions
1. Able to sit and stand for extended periods of time
2. Able to correctly retrieve and input data in computer
3. Work within deadlines and under pressure
4. Closely examine and analyze information
MACHINES, TOOLS, EQUIPMENT
Computer, Printer, Calculator, Copy Machine, Fax Machine, Telephone, Shredder
SYSTEMS & SOFTWARE
Microsoft Outlook, Excel, Word, Microsoft Dynamics NAV, Fortis, POET
EDUCATION & EXPERIENCE
Well versed in the retail and food service distribution business and associated terminology and in all aspects of customer service and sales communications.
Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The incumbent must be able to pass any required drug test. The incumbent must be able to maintain the confidentiality of any information s/he encounters.
CRITICAL SKILLS AND KNOWLEDGE:
1. Integrity and honesty
2. Positive attitude and customer-focused
4. Team player
5. Problem-Owner & Problem-Solver
6. Exceptional verbal and written communicator
7. Strong organizational skills and the ability to prioritize
Who is Troyer Foods?
We began our journey in the food industry 70 years ago as a small family ran business. The food industry has surely changed over the years as has our growing company. Today we have we have nearly 300 employees and participate in an ESOP (Employee Stock Ownership Plan). It was important to us that we maintained our small company mindset as we continued to grow and felt confident that employees owning the company through stock was a great way to do just that! By trade, we distribute quality foods to local and chain restaurants, grocery stores, and warehouses, taking pride in our on time delivery, accurate orders, and friendly service.
What do we have to offer?
We offer an extremely competitive medical/dental/vision plan as well as company paid disability and life insurance. In addition to insurance, we offer employee discounts, Employee Assistance Program, 401(k), service awards, holiday gifts, flexible schedules, opportunities to join the ESOP, paid holidays, and paid vacation. We provide a fun, productive, family atmosphere where our employees’ voices are heard and welcomed.
What are we looking for?
The person we are looking for will provide an exceptional experience to ensure the trust and success of Troyer’s customers, employees, vendors, and community. He/she should respond quickly and effective to calls and requests from customers, deliver knowledgeable product advice/information, provide logistical information, coordinate special delivery runs, create contracts as needed, communication of marketing events, and notify customers of recalls.
Additionally, the person we’re looking for should be customer focused, professional, problem solver and owner, possess a high level of integrity, have the ability to prioritize, and be a team player.
If this is you, apply now! Join the Troyer family!
Job Type: Full-time