Customer Service Representative

Troyer Foods is currently seeking a customer service rep for our Goshen, IN location.

ESSENTIAL JOB FUNCTIONS:

  1. Customer Service
  2. Respond quickly and effectively to calls and requests from Troyer’s customers
  3. Deliver knowledgeable product advice/information
  4. Provide logistical information on late trucks, shortages and out-of-stocks
  5. Notify affected customers in the event of product recalls
  6. Coordinate Special Delivery Runs
  7. Communication of marketing events

2. Inside Sales

  1. Maintain and manage a daily sales call list
  2. Take and ship accurate orders (items and prices)
  3. Inside Sales Telemarketing Blitz
  4. Short-dated and discontinued items sales
  5. Enter credit memos & write pick-ups
  6. Maintain accurate customer data in NAV

 

  1. Sales (DSR) Support
    1. Mail to DSRs daily via Troyer’s truck: Order Guides, Booking Events, Mailbox.
    2. Requests for Point of Sale materials
    3. Vacation (PTO) coverage
    4. Coordinate sample requests
    5. Other Duties as Requested

EFFORT:

  1. Able to sit and stand for extended periods of time
  2. Able to correctly retrieve and input data in computer
  3. Work within deadlines and under pressure
  4. Closely examine and analyze information

 

 Please email resume to michelle.trippel@troyers.com 

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